Informativa sulla Privacy

1. Introduzione

Astralys LLC ("Company", "we", "us", "our"), a Wyoming limited liability company, operates the PULSAR Terminal software product and the website pulsar-terminal.com (collectively, the "Service").

This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you visit our website, use the Software, or interact with us in any way. By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please do not use the Service.

2. Titolare del Trattamento

The data controller for the purposes of applicable data protection laws is:

3. Informazioni che Raccogliamo

3.1 Informazioni Fornite Direttamente

• Contact information: name, email address, and any information you provide when contacting us through our contact form or by email.
• Account & license information: information necessary to activate, validate, or manage your software license (e.g., MetaTrader account number, license key).
• Support communications: messages, feedback, bug reports, and feature requests you send to us.

3.2 Informazioni Raccolte Automaticamente

• Website usage data: IP address, browser type, device information, operating system, referring URLs, pages visited, time spent on pages, and other standard web analytics data.
• Cookies and similar technologies: we may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and understand usage patterns. See Section 8 below.
• Log data: server logs that may include your IP address, date and time of access, and pages requested.

3.3 Informazioni che NON Raccogliamo

• Trading data: We do not collect, monitor, store, or have access to your trades, positions, account balances, broker credentials, or any financial data on your MetaTrader platform. The Software operates locally on your MetaTrader 5 installation.
• Payment card data: Payments are processed through third-party payment processors (e.g., MQL5 Market). We do not store credit card numbers or banking details.

3.4 Informazioni raccolte durante l’attivazione della prova gratuita

When you request the free 7-day trial of the Software (the "Free Trial"), we collect the following limited technical data solely to prevent abuse of the trial offer (e.g., a single user repeatedly downloading new trials on multiple email addresses or accounts):

• Email address: the address you submit on the demo download form, used to send you the download link, occasional product updates (if you opt in), and to enforce a one-trial-per-email rule.
• IP address: the IP address you connect from at the moment of download. We truncate IPv6 addresses to a /64 prefix (the standard customer assignment) so we cannot uniquely identify a residential connection beyond that granularity. Used to enforce a one-trial-per-network rule for 30 days.
• Machine identifier (hash): while the trial software is running, our companion app computes a non-reversible SHA-256 hash that combines your Windows MachineGuid, hostname, CPU model, and OS platform identifier. This hash is sent to our license server. We do not collect or store the underlying values, only the hash. Used to detect if the same physical machine attempts to activate multiple distinct trial builds on different MT5 demo accounts.
• MT5 account number and broker server name: sent to our license server while the trial is running, so we can bind a specific trial build to the first MT5 account that activates it.

Legal basis: legitimate interest under Article 6(1)(f) of the GDPR — protecting our service against fraudulent reuse of a free trial. Retention: 24 months from the date of activation, after which the records are purged. Your rights: you may request access, correction, or deletion of these records at any time by emailing contact@pulsar-technologies.io; we will action verified requests within 30 days.

4. Come Utilizziamo le Sue Informazioni

Utilizziamo le informazioni raccolte per i seguenti scopi:

• Service delivery: to provide, maintain, and improve the Software and related services, including license activation and validation.
• Communication: to respond to your inquiries, provide technical support, send important service-related notices (e.g., security alerts, updates).
• Product improvement: to understand how users interact with our website and Software in order to improve functionality, fix bugs, and develop new features.
• Legal compliance: to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Security: to detect, prevent, and address fraud, abuse, security risks, and technical issues.

5. Base Giuridica del Trattamento (GDPR)

Se si trova nello Spazio Economico Europeo (SEE), nel Regno Unito o in Svizzera, trattiamo i Suoi dati personali sulle seguenti basi giuridiche:

• Contractual necessity: processing necessary to perform our contract with you (e.g., license delivery, support).
• Legitimate interests: processing necessary for our legitimate business interests (e.g., product improvement, analytics, fraud prevention), provided these do not override your rights.
• Consent: where you have given explicit consent (e.g., marketing emails). You may withdraw consent at any time.
• Legal obligation: processing required to comply with applicable law.

6. Condivisione dei Dati & Terze Parti

Non vendiamo, affittiamo o scambiamo i Suoi dati personali. Potremmo condividere informazioni con:

• Service providers: trusted third-party services that help us operate, such as web hosting (Cloudflare), analytics (e.g., Google Analytics), and email services. These providers only access data necessary to perform their functions and are bound by confidentiality obligations.
• Marketplace platforms: if you purchase the Software through MQL5 Market or similar platforms, those platforms handle the transaction and have their own privacy policies.
• Legal requirements: we may disclose data if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Astralys LLC, our users, or others.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

7. Trasferimenti Internazionali di Dati

Your information may be transferred to, stored, and processed in the United States or other countries outside your jurisdiction. Where we transfer personal data outside the EEA/UK, we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other mechanisms permitted under applicable data protection laws.

8. Cookie & Tecnologie di Tracciamento

Il nostro sito web può utilizzare i seguenti tipi di cookie:

• Essential cookies: required for the website to function properly (e.g., session management).
• Analytics cookies: help us understand how visitors use the website (e.g., pages visited, time on site). We may use tools such as Google Analytics for this purpose.
• Preference cookies: remember your settings and preferences for a better experience.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect website functionality. For users in the EU/UK, we will request your consent before placing non-essential cookies.

9. Conservazione dei Dati

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we will securely delete or anonymize it. Specifically:

• Contact form submissions: retained for up to 2 years, or until the inquiry is resolved and no longer needed.
• License data: retained for the duration of your license and a reasonable period thereafter for support and legal purposes.
• Analytics data: retained in aggregated/anonymized form.

10. I Suoi Diritti

10.1 Per Residenti SEE/UK (GDPR)

Ai sensi del GDPR, Lei ha il diritto di:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data ("right to be forgotten").
• Restriction: request that we limit the processing of your data.
• Portability: receive your data in a structured, commonly used, machine-readable format.
• Objection: object to data processing based on legitimate interests.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time.
• Lodge a complaint: file a complaint with your local data protection authority.

10.2 Per Residenti in California (CCPA/CPRA)

Ai sensi del California Consumer Privacy Act (come modificato dal CPRA), Lei ha il diritto di:

• Know: what personal information we collect, use, disclose, and sell.
• Delete: request deletion of your personal information.
• Opt-out: opt out of the sale or sharing of your personal information. We do not sell your personal information.
• Non-discrimination: not be discriminated against for exercising your rights.

Per esercitare uno qualsiasi di questi diritti, La preghiamo di contattarci all'indirizzo contact@pulsar-technologies.io. Risponderemo alle richieste verificate entro 30 giorni (o come richiesto dalla legge).

11. Privacy dei Minori

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with personal data, please contact us at contact@pulsar-technologies.io.

12. Sicurezza dei Dati

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS/SSL), secure hosting infrastructure, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

13. Modifiche a questa Informativa sulla Privacy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Effective Date" at the top of this page and, where appropriate, through a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

14. Contattaci